ENQOA answers the commercial questions your dashboards can't: why customers leave, why deals are lost, which features cost more than they earn, and what you should stop paying for.
Companies the team has helped
Each is a fixed-scope diagnostic that combines the data you already have with the conversations nobody has had yet.
Know who is at risk, what predicts it and when you can still act.
Fix churnHear from the decision-makers who said no, then compare with what Sales thought happened.
Fix salesMeasure what actually drives choice and willingness to pay, and what can be cut.
Fix low value featuresA savings list, an automation plan and a 90-day plan for a leaner insight function.
Cut insight costsNew: Insights as a service (IAAS)
Consumer Insight Director level, on site, turning concept, price and CX questions into decisions you can act on. A fixed monthly fee for 8, 16 or 40 hours a week, and only two months' notice.
ENQOA builds upon the learnings from hundreds of client cases from both agency and client perspective.
−18%
annual customer churn within one year for a Nordic digital-services company, after a churn diagnostic and targeted retention actions.
SEK 34m
added annual revenue within one year from a data-led menu and offer optimisation.
+22%
members within one year for a membership organisation, following a customer experience review.
SEK 7m
consumer insight costs removed over three years for a global FMCG company, with the same level of delivery.
Senior expertise, small scope, fast turnaround. No research programme, no junior team.
Thirty minutes on the decision you need to make. If a diagnostic is not the right tool, we say so.
Typically three to eight weeks. Your data, interviews with your people and short targeted research with customers or lost prospects.
Recurring patterns, prioritised actions and, where useful, a simple model or simulator your team keeps using.
Jens Ammitzböll has spent more than 20 years on both the client and agency side, at Kantar, Euromonitor, Great Works and IBM. ENQOA is built on many hundreds of client cases, and on the habit of starting with the decision rather than the method.
9 October 2026
Loyalty consolidation is usually an IT project with a marketing wrapper. Diagnose why customers actually leave before you spend the retention budget on rewards.
26 September 2026
How to test a price increase with customers before you announce it: a four-week conjoint or MaxDiff sequence that shows which segments absorb, switch or need buying back.
25 September 2026
Positioning is a choice about which customers to win and why they should choose you. Treat it as a bet: define the options, test with evidence, commit.
You talk directly to Jens. First conversation is free and usually within a day.
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